How to take a payment

Integration can be tested here.

Step 1
Going to your portal

You should of been provided a portal for your company, if not you can try our demo one here.

Demo Portal
Step 2
Getting a PCI enabled number

You should already have a phone system integrated with the PCI environment, if not you can get a demo number from here.

Demo Number
Step 3
Pairing the call

Enter into the agent side of the call the 4 digits displayed on the screen.

Step 4
Call Paired/Entering Customer Details

If the call paired successfully you should be presented with a screen similar to the below. This is where you enter in the information required by your chosen payment provider.

Step 5
Entered Customer Details

It should look something like the below once you have filled it in.

Please remember you are entering the details for the customer.

Step 6
Capture Card Number

After that you should enter the 'Card Capture Mode', which will instruct the application servers to listen for a card number. You simply tell the customer on the other end to type their card number into the keypad followed by hash.

If the customer makes a mistake you can simply press the refresh button at the end to make it re-capture the card number.

Step 7
Capture Expiry

Once you are happy with the card number, it will start to capture their expiry date, which is always in the format of MMyy (for example: 0828). They will need to press hash once they are done.

If the customer makes a mistake you can simply press the refresh button at the end to make it re-capture the expiry date.

Step 8
Capture CVV

Once you are happy with the expiry date, it will start to capture their CVV, which will never be displayed to you on screen. They will need to press hash once they are done

If the customer makes a mistake you can simply press the refresh button at the end to make it re-capture the cvv.

Step 9
Capture CVV

Once a full capture is complete it should look something like the below.

Step 10
Final Result

You should then see on your screen the result of the payment, if it was unsuccessful then you will receive something like the below, with the reason. If you are unsure how to deal with this, please speak to your support team.